As a responsible company, TRUCKMAN always take “Quality, Honesty, Responsibility” as our enterprise core value to make you best cooperation experience. If you find our products are defective, we can offer a full refund or a free new replacement. Here are the details:

 

1. Meet The Requirements For Return:

 

a. If goods have been used, damaged, etc. It can be returned.

b. Due to quality problems or non-compliance with contractual requirements, products can be returned.

 

2. Does Not Meet The Return Requirements:

 

a. No returns on products once used.

b. Promotional items are not subject to the return policy.

c. The return policy does not apply to customized goods as these are usually designed and made to meet the specific needs of the customer.

d. After the goods have been produced, the final payment will not be returned due to the buyer's problems beyond the payment time specified in the contract.

e. The buyer needs to request a return within a certain period of time, if the return time limit is exceeded, no return will be made.

 

3. Return Requirements:

 

a. Goods in good condition: When customers return the goods, the goods should be kept in their original condition, and there should not be any damage, stains, missing accessories, etc. that will affect the secondary sales.

b. Proof of Purchase: Customers should provide proof of purchase, such as receipts, invoices, etc., to prove that they have purchased the goods when returning the goods.

c. Period of return: The period of return is usually within a certain period of time after the purchase, the specific time can be negotiated with the merchant at the time of purchase.

d. Reason for return: Customers are required to provide reasonable reasons for returning the goods, such as quality problems, inconsistency with the description, etc. The merchant has the right to determine whether to return the goods according to the specific circumstances. The merchant has the right to determine whether to accept the return application according to the specific circumstances.

 

4. Refund Policy:

 

a. If returned product is not damaged, we will provide you with a full refund.

b. The buyer is responsible for all return shipping and other charges (such as handling, damage, etc.)

c. The refund will back to your original account within 1-5 working days after we received the returned goods. Refund will supply the payment proof (bank slip)

 

If you have questions about our return and refund policy, please feel free to contact us!